What is a conversational interface?

Example use cases would be CAD design software, or a programming IDE. Trying to integrate conversational UI principles may make certain functions more accessible to new users, but would likely frustrate and slow down experienced ones. Probably the most natural way for us humans to transfer our information, our culture, is by talking with each other and asking questions. And this is what Conversational UI strives to replicate at its core.

conversational ui

Chatbots help companies maximize the impact of their customer support teams. NLP is concerned with the interactions between computers and human language. It’s the language used to program computers to process large amounts of natural language data. Chatbots are popular for businesses that want to automate customer service and support. They are also used for marketing and sales and stay on task 24/7, maximizing the hours in a day. Slack is renowned for its chatbots, or more specifically, Slackbots.

How I use ChatGPT as a UI/UX Designer

It can be so difficult for patients to enter the healthcare system when they need care. Scheduling appointments, follow-ups and fostering engagement have always been a struggle in traditional healthcare – both for patients and providers. Conversational interfaces shift burden off providers by creating user-friendly booking tools. While this might not sound like a major step forward, this alone has removed a critical barrier that has prevented patients from receiving vital care.

What are the types of conversational UI?

Bots, voice assistants, and interactive voice routing are everyday examples of conversational interfaces. Conversational user interfaces can be built with AI, natural language processing, and large language models for a more immersive experience.

The key to successful CUI is communicating with the widest customer base and efficiently adapting to the natural language. The design works through conversation flows to support the customer’s journey. In this blog post, we explore the concept of conversational UI further and discuss how it should revolutionize how we design conversations in applications.


Usually, customer service reps end up answering many of the same questions over and over. Therefore, using these conversational agents to handle those requests can not only help the company provide better and faster service but also lower the pressure on customer support representatives. On a conversational ui graphical interface, users can follow visual and textual clues and hints to understand a more complex interactive system. However, with a chatbot, the burden of discovering bots‘ capabilities is up to the user. You can only know a chatbot can’t do something only after it fails to provide it.


A voice user interface allows a user to complete an action by speaking a command. Introduced in October 2011, Apple’s Siri was one of the first voice assistants widely adopted. Siri allowed users of iPhone to get information and complete actions on their device simply by asking Siri. In the later years, Siri was integrated with Apple’s HomePod devices.

Practical Application of Conversational UI in Business

It has long outgrown the binary nature of previous platforms and can articulate messages, ask questions, and even demonstrate curiosity. The Sephora Reservation Assistant, available on Facebook Messenger, makes it easy to book a makeover appointment. Many of us would rather shoot a message to a friend than pick up the phone and call. Conversational interfaces have become one of the echoing buzzwords of the marketing world. This allows key demographics to complete a flow they were not able to beforehand. And that’s the real power of Conversational UI beyond just increasing conversions — it’s engaging new audiences.

  • You can attach images, videos, or data to the Chat messages content.
  • Conversational UI is not just these specific implementations though, but an overarching design principle.
  • Bots are deployed to save time for agents by handling repetitive questions or deflecting customers to self-service channels.
  • Over the past year, the number of worldwide consumers who prefer interacting with conversational UI jumped from 65% to 85%, likely due to the pandemic.
  • This is an incredibly crucial advantage as delayed responses severely impact the user experience.
  • Conversational interfaces can assist users in account management, reporting lost cards, and other simple tasks and financial operations.

Since these tools have multiple variations of voice requests, users can communicate with their device as they would with a person. The primary advantage of Conversational UI is that it helps fully leverage the inherent efficiency of spoken language. In other words, it facilitates communication requiring less effort from users. Below are some of the benefits that attract so many companies to CUI implementations. For example, at Landbot, we developed an Escape Room Game bot to showcase a product launch. It’s informative, but most of all, it’s a fun experience that users can enjoy and engage with.

Natural Language Understanding (NLU)

Kendo UI for Angular offers a 30-day trial with a full-featured version of the library—no restrictions! What’s more, you are eligible for full technical support during your trial period in case you have any questions. You can benefit from a number of keyboard shortcuts which allow users to accomplish various commands.

conversational ui

Perhaps the most highlighted advantage of conversational interfaces is that they can be there for your customers 24/7. No matter the time of day, there is “somebody” there to answer the questions and doubts your (potential) clients are dealing with. This is an incredibly crucial advantage as delayed responses severely impact the user experience. Modern day chatbots have personas which make them sound more human-like. Instead of operating upon request, it engages with the user – the conversational interface is used to extract as much valuable information as possible via more convenient conversational user experiences. Conversational assistants take it a step further from scripted chatbots with machine learning (ML) capabilities.

A step-by-step guide to building and fine-tuning custom ChatGPT models

They can tweak the pace, tone, and other voice attributes, which affect how consumers perceive the brand. Conversational UI has to remember and apply previously given context to the subsequent requests. ”, the bot should not require more clarification since it assigns the context from the new request. But now it has evolved into a more versatile, adaptive product that is getting hard to distinguish from actual human interaction. We’ll answer any questions you might have about your specific needs.

What is Conversational UI integration?

A Conversational UI gives the privilege of interacting with the computer on human terms. It is a paradigm shift from the earlier communications achieved either by entering syntax-specific commands or clicking icons. Conversational interface allows a user to tell the computer what to do.

For the most part, patients are navigating a complex array of challenges by themselves. From there, they have to decipher complex insurance coverage and reimbursement challenges, and find time to meet with their care team, all while managing their illness. The Kendo UI for Angular Conversational UI package is part of the Kendo UI for Angular library.

I Asked “AI“ About The Future of UX Design in 2030 — The Answer Was Mindblowing

There are bots that you interact with in the text form, and there are voice assistants that you talk to. Bear in mind that there are so-called “chatbots” that merely use this term as a buzzword. These fake chatbots are a regular point-and-click graphical user interface disguising and advertising itself as a CUI. What we’ll be looking at are two categories of conversational interfaces that don’t rely on syntax specific commands. These interfaces move beyond text transcription not only to capture language but use natural language processing (NLP) to demonstrate an understanding of the intention behind that language. Artificial intelligence and chatbots are having a major media moment.

conversational ui

Conversational interfaces are extremely important in the customer service realm, where agents should always be ready to accept and process clients’ inquiries. During peak or non-working hours, when customer support isn’t up and running, chatbots can address some customers’ questions and route the communication further to a human “colleague”. Voice interactions can take place via the web, mobile, desktop applications,  depending on the device. A unifying factor between the different mediums used to facilitate voice interactions is that they should be easy to use and understand, without a learning curve for the user. It should be as easy as making a call to customer service or asking your colleague to do a task for you. CUIs are essentially a built-in personal assistant within existing digital products and services.

How to Adopt Conversational UI For a Reliable Customer Experience

You can apply Conversational UI to an application built to record field data for a researcher, or an ecommerce site trying to make it more accessible for people to make a purchase. Anywhere where the user can benefit from more straightforward, human interaction is a great candidate for Conversational UI. A Conversational UI gives the privilege of interacting with the computer on human terms. It is a paradigm shift from the earlier communications achieved either by entering syntax-specific commands or clicking icons. Conversational interface allows a user to tell the computer what to do. Conversational UI is more social in the way the user “contacts”, “invites” and “messages” than the traditional apps that are technological in nature where the user downloads and installs.

  • Sephora is one of the leading companies in beauty retail, and its conversational UI is no exception.
  • It helps with the user experience because it teaches the users about unknown possible points of conversation and it makes interacting with the bot specific instead of ambiguous.
  • A chatbot usually takes the form of a messenger inside an app or a specialized window on a web browser.
  • Regardless of the chatbots’ usefulness for business, there’s a catch.
  • At this stage, that means merging both AI and manually created knowledge bases along with rigorous testing to ensure a solution is truly seamless.
  • However, there is still not enough understanding of what the concept of “Conversational Interface” really means.

It would be better to be consistent and use some selected words throughout the conversation. Emotions are an invisible glue that sticks us to screens when watching a heartbreaking drama. In messaging, we use emoticons, images, and gifs to convey our emotions and make a text less dry and soulless. The same approach will work for conversational interface design as well. If the CUI platform finds the user’s request vague and can’t convert it into an actionable parameter, it will ask follow-up questions. It will drastically widen the scope of conversational technologies, making it more adaptable to different channels and enterprises.

conversational ui

The result won’t just be enduring adoption, but better outcomes, lower costs and reduced healthcare worker strain. The metadialog.com package delivers the Kendo UI for Angular Chat component which allows the user to participate in chat sessions with other users or with chat bots. Today many people are using smart devices which use vocal commands to operate them. In mobile, Alexa is there, which turns the TV on or plays the music based on commands. It’s crucial for the chatbot to identify peak moments in dialogue and adequately react – encourage, congratulate, or cheer the client up. I loved this natural dialog between the Freshchat bot by Freshdesk and a user.

  • At its core, conversational UI is about making technology behave and interact more like we interact with one another.
  • This is an automated way of personalizing communication with your customers without involving your employees.
  • There are plenty of reasons to add conversational interfaces to websites, applications, and marketing strategies.
  • Conversation Design Institute has worked with companies in many sectors like finance and healthcare to help train their UX teams to adapt to conversational interfaces.
  • Bank of America’s virtual assistant Erica is able to schedule payments and pull up recent transactions for customers while using predictive analytics to give advice on customers’ financial habits.
  • The technology behind the conversational interface can both learn and self-teach, which makes it a continually evolving, intelligent mechanism.

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