Great, we are pleased to help you announce you to definitely effective , brand new operation times for High ID Careline try of 8.30am so you’re able to seven.15pm (Monday so you can Saturday apart from Societal Getaways).
Because of the extending the brand new procedure era of great ID Careline, we strive to incorporate ideal accessibility and you will help in regards to our policyholders.
Very important Note The e-Connect is accessible through our company portal greateasternlife/my or e-Connect direct link Please refer to our e-Connect Guide and Frequently Asked Questions (FAQ) for more information.
Given that our very own meeting-mainly based system has received multiple self-confident feedbacks from our users due into increased servicing sense, including a smaller prepared time, upkeep show and more than notably, providing the convenience, spirits and you will a safe environment to the people, we may continue which fulfilling-founded system from the our very own Customer support Centre in the Head office and Twigs all over the country.
Excite getting advised one Simply Minimal Upkeep Ports arrive daily. As such, because the every single day repair slots is completely arranged, we’re going to struggle to take care of unscheduled servicing demand.
Because of your own continued current low interest rate pattern and you will upcoming money mentality, please getting advised there would-be a change into desire price for Coverage Mortgage, Automatic Advanced Loan (APL), Cash Bonus and you may Survival Pros Accumulation effective 1 st .
Delight feel advised our Customer service Centres all over the country tend to 
restart our performing times out-of 8:30am to help you 5:15pm energetic very first .
Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for Life Insurance matters, or here for General Insurance matters.
Because of wider-varying superior payment choices that exist to the policyholders now, please become advised your fee surfaces found at Great Eastern organizations nationwide was closed forever effective on the very first
You are encouraged to utilize the elizabeth-Link care about-solution site to access your coverage guidance or carry out easy transactions anytime. Log on to e-Link at the
- Superior Paid off Declaration
- Investment-Connect Rules Yearly Declaration
- Investment-Link Sustainability Statement
Within businesses digital attempts to compliment customers‘ convenience and you can rates regarding the means to access plan guidance, next statement will simply be available in the electronic adaptation via e-Connect:
- Superior Paid Report
- Investment-connected Policy Annual Statement
- Investment-Link Sustainability Statement
- Reversionary Incentive Annual Report
Their eStatement is actually PDF (Cellphone File File) style and you will policyholder have access to as much as the past 5 years comments via eConnect. Policyholder stop choosing actual (paper) backup ones comments.
According to the initiative to promote age-fee and you may self-explanatory services to possess policyholder, the audience is thrilled to revision one to energetic of , policyholders who happen to be an active elizabeth-Connect pages, can improve their savings account count to possess direct borrowing from the bank off rules repayments thru elizabeth-Link.
To minimize the fresh new COVID-19 alert exposure of dollars handling, Head office and you can Branches across the country payment counters will even prevent taking Bucks for advanced repayments forever energetic .
Within organization’s continuous digital attempts to enhance customers‘ convenience and you may rate from access to policy suggestions in the a secure manner, we are pleased to inform you to effective regarding , policyholders with e-Link account will automatically delight in choosing chose correspondences from inside the digital variation (e-Correspondence) and avoid choosing paper duplicate of those telecommunications thanks to snail mail.
A contact or Texting notification might be provided for policyholder whenever they obtained an e-Interaction. To access the latest age-Telecommunications, simply sign on so you can age-Link and then click on ‘My Document‘ tab. For additional benefits, e-Communications could be available in elizabeth-Hook up as much as 2 years for policyholder’s simple site otherwise is feel downloaded and you will save yourself on the computer/equipment as the Adobe PDF format.
As an element of the effort to enhance customer’s good sense with the their Capital-Connected Coverage, this guide will bring details about possible affairs affecting the latest policy’s funding worth, and you will necessary procedures to ensure the insurance coverage is alternative up to the full identity of the rules.
Participating Money Enhance A digital particular Great Eastern Existence Malaysia Acting Funds Improve is starting to become available in e-Hook up to have policyholder’s reference.
The Performing Fund (“Par Loans”) Change will bring an overview of the fresh new Par Money Overall performance per financial seasons (ending into 30 December) and lots of skills into upcoming outlook of your own Level Funds. So it revision is meant to have policy doing the earnings of the business constantly in the way of reversionary incentives, bucks incentives or terminal bonuses.
For lots more information, delight sign on or register to e-Connect in the > My Collection > Account & Status > Using Money Modify to gain access to this new Higher East Lives Malaysia Playing Funds Update.
Raise out of Total and you can Permanent Handicap (TPD) Restrict around RM10 mil for every single lifetime Within our very own continued jobs to compliment all of our customers‘ insurance policy professionals, we’re thrilled to declare new TPD work with maximum might be risen to RM10,000,100000 for every single lives for everyone the fresh and also in-push policies (excluding Category procedures) energetic regarding .
The matter into the increase in TPD work for limitation, delight consider the new Faqs (FAQ) to learn more.
For the right from the plan and permit united states to help you serve you greatest, it is crucial that your inform us of any changes to your details.
2plete the shape and offer support documents. Make reference to Faqs (FAQ) to possess information about this new supporting file requirement.
2plete the proper execution and you will submit they through your agent or of the mail/current email address to Customer care otherwise head to all of our nearest part
Excite over the relevant industries on the form and make certain your signature try executed as per the Offer Setting or perhaps the latest filed trademark.Very important mention:
Elimination of Complete Lives Limit to possess SmartMedic Xtra and you may SmartMedic Xtra 99 Good news! We have been pleased to declare by using quick effect, the general Lifestyle Limit is removed towards medical items given below retrospectively.
The eStatement is applicable to rules approved around Department, Group Numerous Masters Insurance rates Design (GMBIS) and Bancassurance
| Brand of personal details changes/condition | Through Setting Submission | Thru On the internet |
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